• Mitchell 1

    San Diego, CA 92127

    COMPANY OVERVIEW

    About Mitchell 1

    Mitchell 1, a division of Snap-on Incorporated, provides industry-leading auto repair software and services, including vehicle repair information, business management, and shop marketing services, to help automotive and commercial truck professionals improve productivity and profitability.

    Contact

    16067 Babcox St.
    San Diego, CA 92127
    https://mitchell1.com
    888-724-6742

    More Info on Mitchell 1

    Mitchell Logo 350x116 5f2b7b691c06c

    As a member of the Snap-on Total Shop Solutions brand family, Mitchell 1 has provided quality repair information solutions to the vehicle industry for over 100 years. Its key products include ProDemand automotive repair and diagnostic information;  Manager SE  shop management software; TruckSeries repair and diagnostic information for Class 4-8 trucks; and SocialCRM shop marketing and customer engagement services.

    Products & Press Releases

    Photo courtesy of Mitchell 1
    job view update
    June 5, 2025
    The Mitchell 1 Manager SE 9.2 Software Update includes enhancements for the Job View feature with an expanded Revisions tab. The new Revisions tab offers unlimited sub-estimates...
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    Nov. 20, 2024
    The Mitchell 1 2025 Emission Control Guide provides vehicle-specific emission system details for shops that perform smog inspections. The guide covers domestic and import cars...
    Photo courtesy of Mitchell 1
    Job View
    Nov. 11, 2024
    The Mitchell 1 Job View feature in Manager SE 9.1 allows shops to streamline workflows for estimates and invoices while providing instant visibility into profit margins for informed...
    Photo courtesy of Mitchell 1
    SocialCRM
    June 18, 2024
    The Mitchell 1 SocialCRM | LocalSearch Website Themes are available within the SocialCRM shop marketing service and allow shops to refresh and reinvigorate their online...
    Photo courtesy of Mitchell 1
    2024 Emission Control Application Guide
    Oct. 9, 2023
    The Mitchell 1 2024 Emission Control Application Guide is a resource for shops that do emissions testing and/or repair. The guide is for domestic and import cars, light trucks...
    Photo courtesy of Mitchell 1
    June 26, 2023
    Google Optimization Suite from Mitchell 1, available exclusively through Mitchell 1's SocialCRM | LocalSearch services, offers drastically simplified online and digital marketing...
    Mitchell 1 2023 Emission Control Application Guide
    Dec. 12, 2022
    The Mitchell 1 2023 Emission Control Application Guide is a resource for any shop that does emissions testing and/or repair. The guide is for domestic and import cars, light trucks...
    Mitchell 1 ProDemand Advanced Interactive Wiring Diagrams Update
    Nov. 16, 2022
    The latest Mitchell 1 ProDemand Advanced Interactive Wiring Diagrams Update now includes a wire-to-wire feature, saving technicians time as they navigate electrical issues on ...
    Manager SE Software Release
    Nov. 14, 2022
    The latest software release of the Mitchell 1 Manager SE includes new features designed to help automotive repair shops speed up the repair process and maximize their bottom line...
    Mitchell 1 - Ben Johnson Tool Tech
    May 18, 2022
    The 75th-anniversary event brought together thought leaders in the automotive repair industry to discuss current trends and how suppliers can best serve the repair community.

    Articles & News

    Photo courtesy of Ford
    Some affected vehicles were repaired with a service replacement EPAS gear and may have the secondary digital torque sensor in the steering gear calibrated with an inverted polarity on the secondary sensor and may cause the steering wheel to begin oscillating without warning when attempting to steer, due to the EPAS providing unintended steering assist.
    June 10, 2025
    This bulletin applies to a recall involving 2018-2021 Ford Expedition vehicles built in the Kentucky truck plant, 2018-2020 F-150 and F-150 Raptor vehicles built in the Dearborn...
    Photo courtesy of Buick
    Scrub the spring seat of the isolator with Scotch-Brite or similar pad. This will remove the mold release agent from the surface to prevent possible spring rotation in the isolator.
    June 10, 2025
    Owners of 2020-2023 Buick Enclave vehicles may comment about a front-end noise when driving, or bumps during turns.
    Photo courtesy of Jeep
    The MIL may be on and the vehicle may go into limp mode due to an inaccurate barometric pressure sensor reading. DTC P2226 (barometric pressure sensor) may be set.
    June 10, 2025
    This bulletin applies to 2018 Jeep Cherokee, Renegade, and Compass vehicles.
    Photo courtesy of Lincoln
    The ABS system appears to be activating without any indicators on the instrument panel. This may be due to the regenerative braking software in the ABS module.
    June 10, 2025
    Some 2020-2021 Lincoln Aviator hybrid vehicles may exhibit a brake pedal pulsation or vibration when braking.
    Photo courtesy of Chevrolet
    Verify that the ATF leak is either from the T-case/transmission rear output seal or from the prop shaft slip yoke welch plug.
    June 10, 2025
    This bulletin applies to 2015-2023 Chevy Express vehicles. You may find red fluid (ATF) leaking from the middle of the vehicle.
    Photo courtesy of Mazda
    This is caused vt improper control software of the DSC HU/CM. To eliminate this concern, the control software has been modified.
    May 31, 2025
    This bulletin applies to 2020-2021 Mazda CX-30 vehicles built before Jan. 19, 2021.
    Photo courtesy of Mitchell 1
    While holding the flange stationary, torque the new collar nut to 60 Nm (44.25 ft-lb).
    May 30, 2025
    This bulletin applies to rear wheel drive BMW vehicles equipped with the 8HP51 automatic transmission only (no xDrive models).
    Photo courtesy of Genesis
    Rear differential flanges may require bolts and a washer or bolt, nut and washer.
    May 30, 2025
    This bulletin provides information related to changes in the rear differential flange on 2017-2018 Genesis G80 and G90 vehicles.
    Photo courtesy of Honda
    Keep in mind that this is a must-replace part and must never be reused.
    May 30, 2025
    This bulletin applies to all Honda vehicles equipped with direct injection engines.
    Photo courtesy of Mitchell 1
    High-pressure fuel pump (HPFP).
    May 30, 2025
    This bulletin applies to 2019-2021 Kia Sedona vehicles equipped with a 3.3L engine. The fuel control valve (FCV) plunger in the vehicle’s high-pressure fuel pump may wear unevenly...

    Videos & Resources

    Introducing 'Job View', a Game-Changing Feature in Manager SE
    March 28, 2025
    In this video, Mitchell 1 demonstrates the Job View feature for Manager SE.
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    Nov. 14, 2022
    In this video, Mitchell 1 shares its latest Advanced Interactive Wiring Diagrams update.
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    May 3, 2021
    In this Ask the Expert, Marcus Mackell, product marketing manager at Mitchell 1 SocialCRM, shares guidelines and best practices for how to effectively use new technologies to ...
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    Dec. 2, 2020
    PTEN editor, Sara Scullin, sits down with Marcus Mackell, product marketing manager for Mitchell 1, to discuss Mitchell 1's Innovation Award winning product, the SocialCRM.
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    Nov. 23, 2020
    PTEN editor, Sara Scullin, sits down with Gary Hixson, marketing manager for Mitchell 1, to discuss Mitchell 1's Innovation Award winning product, the ProDemand.
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    Aug. 6, 2020
    Think of any upfront costs as an investment, leading to greater service opportunities as well as continuous ROI.
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    April 16, 2018
    In this video, Mitchell introduces the LocalSearch feature for SocialCRM.
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    April 9, 2018
    In this video, Mitchell 1 introduces the 1Search Plus feature of ProDemand.

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    All content from Mitchell 1

    Photo courtesy of Mitchell 1
    Mitchell 1 giveaway
    May 29, 2025
    Mitchell 1 will give away a $100 gift card each week for six weeks.
    Photo courtesy of Chrysler
    The transfer case shift fork tabs may be broken during range shift. You may experience noisy/clunking/ratcheting transfer case range shifts and failure to complete transfer case range shifts.
    May 22, 2025
    This bulletin applies to 2016-2020 Dodge Ram 1500, 2500, 3500 and 4500 vehicles equipped with electronic shift-on-the-fly.
    Photo courtesy of General Motors
    Reprogram the ECM. Refer to K20 Engine Control Module, programming and setup in the service manual.
    May 22, 2025
    Certain 2020-2021 Cadillac XT4 vehicles equipped with a 2.0L diesel engine may have a condition where the diesel particulate filter (DPF) sensor indicates a high soot loading....
    Photo courtesy of Mitchell 1
    Fuel injector rail cover.
    May 22, 2025
    This bulletin applies to 2021 Dodge Charger vehicles equipped with the 6.4L V8 SRT Hemi engine, built on or after March 16, 2021, and on or before Aug. 11, 2021.
    Photo courtesy of Mitchell 1
    Note the location of the engine cover stud boss.
    May 22, 2025
    Some 2019-2020 Ford Ranger vehicles may exhibit an illuminated MIL with DTC P0300, P0301, P0302, P0303, P0304 and/or P0316 stored in the PCM.
    Photo courtesy of Mitchell 1
    Notice the close proximity of the two gasket tabs.
    May 22, 2025
    This bulletin applies to 2020-2023 Chevy Blazer vehicles. Some customers may experience a vibration-type noise at highway speeds or with engine speed at 1,300-1,500 rpm, heard...
    Photo courtesy of Mitchell 1
    Notice the two bolts (see arrows). The leak is likely between those two bolts.
    May 20, 2025
    This bulletin applies to 2019-2021 Volkswagen Arteon, 2020-2021 Atlas Cross Sport, and 2018-2021 Atlas and Tiguan vehicles. A fluid leak may be observed at the front of the vehicle...
    Photo courtesy of Audi
    If the DTCs erase, you’re done. If they are still present, follow the instructions in Guided Fault Finding.
    May 20, 2025
    This bulletin applies to 2019-2024 Audi A6, A7 and A8 vehicles. Messages displayed in the instrument cluster may include air suspension: system fault or shock absorber system/...
    Photo courtesy of Subaru
    The new pump for Impreza, Crosstrek and Legacy models is 16625AA071. The pump for Outback and Legacy is 16625AA190.
    May 20, 2025
    This bulletin announces the design change to the 2021-2024 Subaru Legacy & Outback and 2017-2024 Impreza & Crosstrek high pressure fuel pump developed to prevent DTC P0087 (fuel...
    Photo courtesy of Mitchell 1
    The blue arrows show you where to inspect for traces of water.
    May 20, 2025
    This bulletin applies to 2019-2022 Porsche Macan vehicles.
    Photo courtesy of Mitchell 1
    Four claws secure the pedal pad.
    May 20, 2025
    Some 2018-2021 Lexus LC500, LC500h, LS500 and LS500h vehicles and some 2021 LC500c vehicles may exhibit a “spring” noise upon release of the accelerator pedal.
    Photo courtesy of Chevrolet
    GM Engineering has released new BSCM calibrations to correct this concern. Reprogram the BSCM with the latest calibrations.
    May 13, 2025
    This bulletin applies to 2020 Chevy Silverado 1500 vehicles. Some customers may comment that Service Brake System, Reduced Engine Power and Speed Limited messages appear on the...
    Photo courtesy of Mitchell 1
    Installing the torsional damper on the axle pinion flange.
    May 13, 2025
    Some 2015-2020 Ford Transit vehicles equipped with rear wheel drive, single wheel only, and U-joints at the transmission flange and rear driveshaft may experience a boom/moan/...
    Photo courtesy of Chrysler
    After filling the engine to the correct capacity per specification, the oil level may show as low on the dipstick due to the slower drainback rate.
    May 13, 2025
    This bulletin applies to 2017-2021 Chrysler Pacifica vehicles equipped with a 3.6L Pentastar engine. Recheck the engine oil fill level after filling to the correct specifications...
    Photo courtesy of Mitchell 1
    Locating the transmission solenoid strategy number (1).
    May 13, 2025
    Some 2019-2021 Lincoln Nautilus vehicles built on or before March 11, 2021, and equipped with an 8F35 transmission may exhibit a shudder/buck/jerk while driving up to 35 mph.
    Photo courtesy of Buick
    The correction: replace the front brake pad kit with shims that have been released to correct this condition. Replace the front brake pads and the pad wear sensor.
    May 13, 2025
    Owners of 2020 Buick Encore GX vehicles may comment on hearing a squealing noise from the front of the vehicle during light brake pedal application.
    Photo courtesy of Mitchell 1
    1) Hub support with improved boot.
    May 6, 2025
    Some 2016-2021 Mazda MX-5 vehicles produced before Feb.4, 2021, may exhibit a clunk noise from the rear suspension when driving at low speeds and/or turning, due to the rattling...
    Photo courtesy of Mitchell 1
    Example of low coolant warning.
    May 6, 2025
    This bulletin applies to all 2017-2025 Audi vehicles. The coolant warning light may appear in the instrument cluster. You may find that the coolant level is between the minimum...
    Photo courtesy of BMW
    Coolant may leak from under the car, and a low coolant warning might be displayed. The cause: chemical/thermal reaction with the tank’s plastic material and the coolant.
    May 6, 2025
    This bulletin applies to 2020 BMW M5 Sedan, M8 Convertible, M8 Grand Coupe, X5 M and X6 M vehicles, equipped with the S63 engine.
    Photo courtesy of Jaguar
    The cause may be a loose connection at connection C34A. Check the condition of the connection at C34A/B in the left-hand rear wheel arch. Check for loose pins/backed-out pins. Repair as needed.
    May 6, 2025
    This bulletin applies to 2018 and later Jaguar F-Pace, XE and XF vehicles. The park brake and/or the ABS warning message may be displayed. The park brake may not release.
    Photo courtesy of Mitchell 1
    Example of a broken valve spring.
    May 6, 2025
    Owners of 2021-2022 Porsche Cayenne vehicles may complain about misfiring, a loss of power and/or a warning light indicating reduced power and entering limp mode or emergency ...
    Photo courtesy of Mitchell 1
    Example of a stray nut wedged in the transmission mount.
    April 29, 2025
    Owners of 2015-2022 Chevy Colorado vehicles equipped with a 6L50 MYB or 8L45 M5T transmission may report a concern of a vibration at idle in gear or at very low speeds.
    Photo courtesy of Ford
    To correct the conditions, follow the steps listed here to inspect and repair the wiring and reprogram the trailer module (TRM).
    April 29, 2025
    Some 2019-2020 Ford Ranger vehicles may exhibit random Trailer Connected/Disconnected messages in the instrument panel cluster when no trailer is connected.
    Photo courtesy of Mitchell 1
    Inspect the front control arm rear bushing for oil leakage.
    April 29, 2025
    This bulletin applies to 2019-2020 Buick Envision vehicles. A shaking steering wheel may be experienced after hitting a series of bumps.
    Photo courtesy of Mitchell 1
    Location of the mating surface.
    April 29, 2025
    Some 2020-2024 Lincoln Corsair vehicles equipped with the 8F35 or HF45 transmission may exhibit a click or ting noise during acceleration from a stop, or in some cases during ...
    Photo courtesy of Chrysler
    The customer may note that the Tire Fill Alert or Selectable Tire Fill Alert does not work. Make sure that this feature is enabled in the radio’s safety & driving assistance menu.
    April 29, 2025
    This bulletin applies to 2019 Ram 3500/4500/5500 trucks involving reconfiguration for the proper operation of the Tire Fill Assist feature. This involves vehicles built on or ...
    Photo courtesy of Subaru
    Subaru offers reprogramming files to optimize the ECM.
    April 22, 2025
    This bulletin applies to 2015-2019 Subaru Legacy/Outback vehicles equipped with a 3.6L engine and 2015-2020 WRX STI vehicles equipped with a 2.5L engine.
    Photo courtesy of Jaguar
    A customer may report that the HV battery will not charge when the charging cable is connected to the vehicle. During diagnosis, DTCs U019B-87 may be stored in the PCM and U0064-87 may be stored in the BECM (battery energy control module). The cause is software or electrical wiring continuity.
    April 22, 2025
    This bulletin applies to Jaguar E-Pace vehicles. JLR (Jaguar Land Rover) is experiencing a higher warranty cost than expected for high-voltage junction boxes (HVJBs) due to incorrect...
    Photo courtesy of Mazda
    Replace the exhaust manifold with P/N PY8V-13-450K. You’ll also need manifold gasket PY8V-13-460C, six manifold nuts P/N SH01-13-465, turbo gasket PY8V-13-710B, gasket PY88-13-490, five exhaust manifold nuts PY88-13-465A, gasket PE23-40-305 and two nuts 9994-61-000.
    April 22, 2025
    This bulletin applies to 2017-2020 Mazda6 vehicles produced before July 8, 2020, 2019-2020 CX-5 vehicles built before July 7, 2020, and 2016-2020 CX-9 vehicles built before July...
    Photo courtesy of Lexus
    Techstream software version 13.20.018 or later is required. When replacing the EPB module, the ECU part number is unchanged, but the calibration logic has been updated.
    April 22, 2025
    Some 2018-2019 Lexus LC500, LC500h, LS500 and LS500h vehicles may exhibit an EPB (electric parking brake) malfunction warning message with DTC C13A8 (electric parking brake actuator...
    Photo courtesy of Mitchell 1
    The new pink coolant has replaced green coolant in an effort to aid in distinguishing between gas engine and EV applications.
    April 22, 2025
    Kia changed its coolant color from green to pink for KMC vehicles built starting July 20, 2020, KMM vehicles built starting Nov. 23, 2020, and KMMG vehicles starting Oct. 26, ...
    Photo courtesy of Mitchell 1
    Example of an electronically controlled actuator.
    April 15, 2025
    Owners of 2016-2024 Chevy Camaro vehicles equipped with an LGX, LT1 or LT4 engine may comment about a check engine light on and/or an exhaust noise.
    Photo courtesy of Ford
    This may be due to the software in the PCM. Reprogram the PCM with the latest available software.
    April 15, 2025
    Some 2018-2020 Ford EcoSport vehicles equipped with a 1.0L EcoBoost engine may exhibit a reoccurring illuminated MIL with DTC P04DB.
    Photo courtesy of General Motors
    If the temp sensor is leaking, replace the thermostat housing inlet pipe using P/N 55507975 and sensor 55488246.
    April 15, 2025
    A small number of 2021 Cadillac XT4 and XT5 vehicles may have a coolant inlet pipe that may present an obstructed threaded hole for the coolant temperature sensor, which could...
    Photo courtesy of Jeep
    If the noise is coming from the energy absorbing slip joint area of the lower shaft, replace the steering column assembly.
    April 15, 2025
    This bulletin applies to 2020-2021 Jeep Wrangler and Gladiator vehicles built on or after July 15, 2020, and on or before March 2, 2021.
    Photo courtesy of Dodge
    Again drive between one to five mph while turning the steering wheel between ¼ turn and full lock. If the noise persists, replace the front driveshaft using new driveshaft bolts.
    April 15, 2025
    This bulletin applies to 2021-2023 RAM 2500, 3500, 4500/5500 trucks built on and after Jan. 1, 2021, and on and before March 31, 2023, equipped with four-wheel drive.
    Photo courtesy of Mitchell 1
    Carefully clean the contact surface to remove dust/grease/contaminants.
    April 8, 2025
    Owners of 2021 Mercedes-Benz vehicles with front wheel drive (and 4x4 vehicles) may complain about a single throttle lift-off clunk noise when changing from forward to reverse...
    Photo courtesy of Audi
    If the air spring struts have index AE, replace with index AS.
    April 8, 2025
    This bulletin applies to 2019-2020 Audi Q8 vehicles equipped with self-leveling suspension.
    Photo courtesy of Mazda
    Replace the engine oil solenoid valve with a new one according to MGSS online. Replace the engine oil and filter. Reprogram the PCM using IDS 128.06 or later.
    April 8, 2025
    This bulletin applies to 2018-2021 Mazda CX-5, 2020-2021 CX-30, 2019-2021 Mazda3 and 2018-2021 Mazda6 vehicles, equipped with cylinder deactivation.
    Photo courtesy of Volkswagen
    Update the J623 engine/motor control module using the SVM unit code438F and new software version 0005 or higher. New software is P/N 5G0 906 259 Q.
    April 8, 2025
    This bulletin applies to 2019-2020 Volkswagen Jetta GLI and Golf GTI vehicles. Under certain conditions, the engine may stall at very low speeds or when the vehicle is already...
    Photo courtesy of Subaru
    Examples of scenarios which can start the groundwork for DTC P0606 include disconnecting the battery, OBD memory clear, a dead or deeply discharged battery.
    April 8, 2025
    This bulletin applies to all Subaru vehicles equipped with a 2.0L or 2.4L turbo engine. The engine management system is equipped with a back-up memory.
    Photo courtesy of Ford
    Reprogram the TCM and PCM with the latest available software.
    March 28, 2025
    Some 2020-2021 Ford F-Super Duty trucks equipped with a 6.7L engine may exhibit a low-speed downshift operation concern with automatic engine braking enabled.
    Photo courtesy of GMC
    Pressure test the cooling system to confirm that no leaks are present. Repair leaks as needed. Once the coolant leak has been repaired, refer to the latest Cooling System Draining and Filling procedure in the service manual for fill and bleeding instructions.
    March 28, 2025
    This bulletin applies to 2020 GMC Acadia vehicles equipped with a 2.0L engine and 2019-2020 Sierra 1500 (new model) vehicles equipped with a 2.7L engine.
    Photo courtesy of Mitchell 1
    The cracks generally appear in this area.
    March 28, 2025
    This bulletin applies to 2019-2022 Jeep Grand Cherokee vehicles equipped with a 5.7L V8 Hemi VVT engine.
    Photo courtesy of Chevrolet
    A correctly operating vehicle should reach a front fascia height of at least 35mm within four seconds of pump operation.
    March 28, 2025
    Some 2020-2022 Chevy Corvette vehicles equipped with the front suspension lift system may exhibit a “Service Front Lift System” message displayed.
    Photo courtesy of Mitchell 1
    Example of lube location.
    March 28, 2025
    Some 2020-2022 Lincoln Corsair vehicles equipped with a power adjustable steering column may exhibit a creaking/squeaking/grinding and/or rubbing noise while the steering column...
    Mitchell 1 partners with 360 Payments
    March 25, 2025
    This partnership aims to elevate payment processes for auto repair shops.
    Photo courtesy of Mitchell 1
    Example of the Cape Chisel tool.
    March 24, 2025
    This bulletin applies to 2019-2023 Infiniti QX50, 2022-2023 QX55 and 2022-2023 QX60 vehicles.
    Photo courtesy of Audi
    Check the vacuum hose, sensor G608, connectors, seals and valves for possible damage. Check for leaks according to ELSA. Check for small cracks in the vacuum hose or in the connection points between check valves. Replace as needed.
    March 24, 2025
    This bulletin applies to 2017-2023 Audi Q7, 2017-2021 A4, 2018-2021 A5/S6/Q5/SQ5/RS5, 2019-2023 Q8, 2019-2021 A6/A7, 2020-2023 SQ7/SQ8/RSQ8 and 2021 RS5 Sportback, RS6 Avant, ...
    Photo courtesy of Jaguar
    An ADAS warning message may appear on the instrument panel and DTC U400-81 may be set on the DADC (driver assistance domain controller).
    March 24, 2025
    JLR Engineering investigations have had reports of no power steering assistance at the start of a drive cycle on 2021 Jaguar I-Pace, XE and XF vehicles.