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Columnists
ambw_columnists1dana_nkana
Nkana: Hospitality Is Not Being Nice: Re-Engineering Trust in the Aftermarket Parts Business
For aftermarket parts managers and leaders, hospitality is not personality, politeness, or surface-level friendliness. It is an operating discipline that restores confidence through...
Sept. 10, 2026
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ambw_columnists1dana_nkana
N'Kana: The Emotion Behind the Transaction
Oct. 14, 2026
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News
2026 Auto Value and Bumper to Bumper Scholarship Award Recipients
Aug. 31, 2026
Chris Messer
A slide from Clint Longenecker's session at Leadership 2.0 emphasized that leaders are works in progress and that character, learning, and adaptability matter.
Leadership 2.0: Notes From the University of the Aftermarket 2026 Leadership 2.0 Program at Northwood University
Aug. 14, 2026
Chris Messer
Leadership 2.0 participants spent Day 4 inside Northwood University's Richard DeVos Graduate School of Management.
Aftermarket Business World
Leadership 2.0: Notes From the University of the Aftermarket 2026 Leadership 2.0 Program at Northwood University
Aug. 13, 2026
ambw_columnists5giorgio_andonian
Andonian: What a $170 Million Bet on Georgia Says About Your Parts Supply Chain
Aug. 12, 2026
Chris Messer
Participants posted personal and professional challenges around the room during a networking and problem-solving exercise.
Aftermarket Business World
Leadership 2.0: Notes From the University of the Aftermarket 2026 Leadership 2.0 Program at Northwood University
Aug. 12, 2026
Chris Messer
The Subarctic Survival exercise moved the class from leadership theory into practical team decision-making.
Aftermarket Business World
Leadership 2.0: Notes From the University of the Aftermarket 2026 Leadership 2.0 Program at Northwood University
Aug. 11, 2026
ambw_columnistspedler
Pedler: One-Way Door: The Aftermarket's Fifty-Year Reinvention, Part Two
Aug. 5, 2026
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