Mike West is the first to admit that time management is quite the challenge. Like most mobile tool dealers, he often struggles to fit in all of his daily stops.
“I have a good size territory to cover, but I don’t want to rush. By the end of the day, I’ve run out of time and I’m trying to figure out how to squeeze them in the next day,” says West, a Cornwell Quality Tools dealer in Quinton, Oklahoma.
For West, being honest with the customer about his time management struggles helps build strong relationships and they are often sympathetic to the situation.
“I want to make sure I’m putting a customer first. If I do miss a shop I say, ‘Hey look guys, I’m sorry, I got tied up over here, it’s my fault, didn’t mean to cut you out, I just got caught up,’” he says. “You need to be honest with the customer.”
