Like we have discussed in previous columns, notes Alan Sipe, Go Sell Something columnist, it is almost always best for you to own the objections and in this case if you bring up the current all-shop gripe you can control the discussions. Try this: 

 “I understand many of the techs are upset about the new policy and I sure hope things calm down about it shortly so let’s talk about something more pleasant like cool new tools?”  

The customer may simply agree with you and move on or may complain a bit, but they now know you are aware of the issue and hopefully will not harp on it for long. Just don’t ask them how they view the issue since that will throw gasoline on their current fire.