Sales Tip: Stay on track

While you're giving a presentation, if a customer tries to change the subject, always bring the conversation back to your demonstration.

Presenting to the customer who takes every opportunity to get your demonstration off track can be a big challenge for any salesperson so don’t feel alone on this. 

During your presentation when you mention the great grip on your screwdriver and the customer switches the conversation to the quarterback losing his grip on the football last Sunday what should you do? 

Initially, you will need to let the customer go on for a bit without interruption, and as soon as he stops for a second or two simply go back into your demonstration. Never ask a question about their topic, never give an opinion on the topic simply listen for a bit and move on. If the customer asks you a question about the topic they are on, answer it quickly and shortly, and while you are in control of the conversation go right back to your presentation. 

Since this customer may or may not be focusing and understanding what you are saying it is even more important than ever to trial close often and get an answer of understanding and agreement before you move on to the next point. 

About the Author

Alan Sipe

Alan Sipe

President, Toolbox Sales and Consulting

Alan W. Sipe has spent the last 42 years in the basic hand tool industry including positions as President of KNIPEX Tools North America, Sr. VP Sales and Marketing at Klein Tools, Manager Special Markets at Stanley Tools and sales management at toolbox manufacturer Waterloo Industries. Currently Sipe is the owner of Toolbox Sales and Consulting specializing in sales strategy, structure, development and training. Sipe can be reached at [email protected] or 847-910-1063. Connect with Sipe on LinkedIn.

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