This bulletin applies to2015-2019 Cadillac Escalade and XTS vehicles and are equipped with option Z95 (chassis package-Magneride).
Issues of concern may include a leaking shock, clunk noise, rattling noise, creak or squeak noise, popping or knocking noise, rough ride, uneven ride/trim height and/or Service Suspension System or Service Ride Control message displayed on the DIC (driver information center).
The condition may be caused by an internal shock assembly issue. GM says not to replace shocks as pairs if only one shock has been found as the cause for the complaint. Only replace them as pairs if both shocks are problematic.