In this episode of Remarkable Results Radio, Carm speaks with Brittany Schindler, general manager of Rod’s Japanese Auto Care in Bellingham, Washington, on how to build loyalty and ensure customers are educated properly. Schindler provides easy-to-follow steps her service advisors implement, including a lifetime warranty for customers.
Click here to view the key talking points.
Hosted by Carm Capriotto, the "aftermarket podcast guy". Carm connects aftermarket professionals willing to share their wisdom. The Remarkable Results Radio podcast is where service professionals, technicians, business coaches, educators, and industry executives among others bring raw, unfiltered, honest, and sincere stories that shaped their success.
Listen for free on your favorite podcast listening app or on remarkableresults.biz/episodes.