The State of Heavy-Duty Repair 2025-2026: Industry Benchmarks, Tech Adoption, and Growth Planning
Running a heavy-duty repair shop requires making high-stakes decisions daily, from navigating the ongoing technician shortage to managing operating costs and structuring competitive pricing. To succeed, you need reliable industry data, not just intuition.
Fullbay has partnered with the American Trucking Associations'Technology & Maintenance Council (TMC), MOTOR, and Automotive Service Excellence (ASE) to publish the 2025-2026 State of Heavy-Duty Repair report. Incorporating application data from more than 3,400 shops and survey insights from nearly 900 industry professionals, this report provides an unfiltered look at the current realities of the commercial repair sector.
Inside this complimentary report, you will discover:
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Labor Rate Benchmarks: Evaluate your pricing strategy by comparing your hourly and mobile rates against national and regional averages.
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Strategies for Technician Retention: We asked shop owners what keeps their technicians satisfied. Discover the factors that carry more weight than compensation when building a loyal team.
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Resolving Profit Leaks: Learn how much capital the average shop has tied up in unsold inventory, and explore how top-performing operations source parts during supply chain disruptions.
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The Reality of AI in Repair Shops: Move past the buzzwords and see exactly how artificial intelligence is currently being utilized for diagnostics and customer communication, as well as where the industry expects it to go next.
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Planning for 2026 and Beyond: Are you prepared for what comes next? The report also dives into the strategic moves your peers are making. You will learn why over half of shops are planning to expand to a new location in the next year, how owners are preparing for rising operational expenses, and why nearly half of the industry is currently operating without a formal succession plan in place.
Replace guesswork with benchmarking. Whether you operate a single-bay facility or manage a multi-location enterprise, the insights within this report will equip you to protect your margins and scale your business strategically in the coming year.