Tech Tip: Set a follow-up appointment to keep customers

July 27, 2018
Lube Sticker Pro automatically sets future appointments and recommendations.

Did you know that it is less expensive to keep customers than it is to find new ones? Your chances of upselling a current customer are also much greater than that of selling to a new customer. So why do we let customers leave without setting up their next appointment?  

Dentists, hairdressers and many other service providers always set your next appointment before you leave the day’s appointment, and we never give it a second thought. When the time comes, we show up for the next appointment, no questions asked.

It is time for the automotive service industry to adopt this idea by making the process digital and automatic. Most service advisors still write the appointment in a book and fill out a card for the customer, and we do not want to do that anymore.

With Lube Sticker Pro, a shop just needs to print the lube sticker after choosing the oil type for the vehicle. It will then automatically set the future appointment and recommendations for the next oil change and any other services that have a repeating interval.

Keeping customers is that easy. Bring them back again and again with their next appointment set before they leave today, and at the same time, preparing them for future services.

Click here to see a video demonstration.

Information provided by: Bolt On Technology

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