Sales Tip: Follow through on your promises

Oct. 14, 2021

If you tell a customer you’re going to do something, do it!

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If you tell a customer you’re going to do something, do it! Nothing ticks off a customer like broken promises. If you can’t fulfill your promise, let them know — don’t just blow them off.

About the Author

Alan Sipe | President, Toolbox Sales and Consulting

Alan W. Sipe has spent the last 42 years in the basic hand tool industry including positions as President of KNIPEX Tools North America, Sr. VP Sales and Marketing at Klein Tools, Manager Special Markets at Stanley Tools and sales management at toolbox manufacturer Waterloo Industries. Currently Sipe is the owner of Toolbox Sales and Consulting specializing in sales strategy, structure, development and training. Sipe can be reached at [email protected] or 847-910-1063. Connect with Sipe on LinkedIn.