Sales Tip: How to handle a smokescreen objection

Welcome their objection, then go back over the main product features and benefits, plus any points that seemed important to this prospect.

Another objection issue is the smokescreen objection, “I want to think about it;” “I want to see what the competition has;” or “I’m not sure about this yet.” In other words, they are saying to you, “I’m not sold yet.”

Welcome their statement and let them feel good about it with a settlement like, “I understand you feel this is a big and important decision.” Then immediately follow that statement with something like, “Let’s review the important points of the product to see where your concern is, exactly.”

Now you should go back over the main product features and benefits, plus any points that seemed important to this prospect. With each reviewed point get their buy-in with a trial closing statement like, “You really liked the idea of saving money with the 7.,5hp motor, didn’t you?” Or, “You liked that Jenny air compressors are made in Somerset, Pennsylvania.” 

Once you have reviewed all the important features and benefits, it’s time to close the deal with an easy logical conclusion. “Mr. Prospect, we have been through all the important features and benefits of this compressor, and you agreed that they all will meet your needs. Let’s get this unit delivered and installed so you can move on with running your business, okay?”

And remember – be quiet. It may seem like two lifetimes, but let the prospect think and respond before you say anything.

About the Author

Alan Sipe

Alan Sipe

President, Toolbox Sales and Consulting

Alan W. Sipe has spent the last 42 years in the basic hand tool industry including positions as President of KNIPEX Tools North America, Sr. VP Sales and Marketing at Klein Tools, Manager Special Markets at Stanley Tools and sales management at toolbox manufacturer Waterloo Industries. Currently Sipe is the owner of Toolbox Sales and Consulting specializing in sales strategy, structure, development and training. Sipe can be reached at [email protected] or 847-910-1063. Connect with Sipe on LinkedIn.

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