In this episode, customer experience leader Amy Steele discusses how automotive aftermarket companies can start putting AI to work for their teams. Drawing on her experience building and scaling onboarding, support and customer success functions across the aftermarket and e-commerce, Amy shares how leaders can identify the processes that slow their teams down and use AI to streamline them.
Chris Jones is group editorial director for the Vehicle Service & Repair Group at EndeavorB2B.
A multiple-award-winning editor and journalist, and a certified project manager, he provides editorial leadership for the auto care industry's most trusted automotive repair publications—Ratchet+Wrench, Modern Tire Dealer, National Oil & Lube News, FenderBender, ABRN, Professional Distributor, PTEN, Motor Age, and Aftermarket Business World.
