In this Motor Age Tech Tip, Pete Meier with Dorman Training for Motor Age tackles a challenge every shop knows well: the “ever since” customer. Whether it’s a radio that suddenly doesn’t work or a new noise that appears days after service, misunderstandings can quickly turn into liability issues. Meier explains how implementing digital vehicle inspection best practices can protect both technicians and shop owners.
Using the Autel MaxiSYS Ultra S2 inspection report platform, Meier demonstrates how to document pre-existing vehicle damage during intake with photos, annotations and a shareable 3D report. This process strengthens automotive shop liability protection while building transparency and trust with customers.
He also highlights integrating tools for battery charging system testing, including the BT506 and adding a full system scan DTC report to deliver a complete vehicle health assessment. From tire and brake inspections to cold-weather battery performance, the goal isn’t upselling — it’s fulfilling the technician’s responsibility to customer safety.
The result is a clear, professional record that safeguards your shop and reinforces credibility.
Watch the full video to see exactly how Meier walks through the MaxiSYS Ultra S2 workflow and turns documentation into a powerful tool for protection and customer confidence. For more information, visit https://autel.us/product/maxisys-ultra-s2/.
About the Author
Pete Meier
Former Creative Director, Technical | Vehicle Repair Group
Pete Meier is the former creative director, technical, for the Vehicle Repair Group with Endeavor Business Media. He is an ASE certified Master Technician with over 35 years of practical experience as a technician and educator, covering a wide variety of makes and models. He began writing for Motor Age as a contributor in 2006 and joined the magazine full-time as technical editor in 2010. Pete grew the Motor Age YouTube channel to more than 100,000 subscribers by delivering essential training videos for technicians at all levels.
Connect with Pete on LinkedIn.