Makita USA, Inc. initiated temporary free labor and free shipping for tool repairs at Makita Factory Service Centers.
“After-market service has been a point of focus since the company was founded,” said Mark Cox, national service manager, Makita USA, Inc. “If you invest in Makita, our factory service centers are here to serve you.”
To support America’s workers, Makita is offering free labor and free “round-trip” shipping for tool repairs in Makita Factory Service Centers through May 31, 2020. This new service helps users get their tools repaired, without having to travel to a Makita Factory Service Center.
Here are step-by-step instructions:
- Step 1: Call 1(800) 4-MAKITA (1-800-462-5482)
- Step 2: Request a pre-paid COVID-19 shipping label
- A pre-paid FedEx shipping label will be sent via email to ship your tool freight prepaid to Makita for service.
- Step 3: Take your Makita Tool to a FedEx shipping location
- Step 4: Makita receives and repairs the tool
- You pay for parts only, unless under warranty (no labor cost and no shipping cost).
- Step 5: Makita ships the tool back to you
Note: Items over 70 lbs are excluded from pre-paid shipping and will still need to be brought directly to the Makita Factory Service Center. Users can call 1(800) 4-MAKITA to contact a Makita Factory Service Center to arrange a large item drop-off. This offer is valid only within continental U.S.A. (excluding residents of Puerto Rico, Hawaii, and Alaska). For more information, visit makitatools.com/service.
Alternative service options
Authorized Service Center: This offer is not valid at Authorized Service Centers. If an Authorized Service Center is preferred, please contact them directly for available service options and hours of operation.
Fastlane Express Service: Fastlane Express Service is a program to expedite service specifically for the 18V LXT Lithium-Ion Brushless Cordless Rebar Tying Tool (No. XRT01). Makita will offer a 3-day turnaround on repairs for the XRT01 done through the Fastlane program. This service is available to all XRT01 owners, in the contiguous 48 states, at no additional cost at Makita’s Factory Service Centers. However, the user will have to pay for any out-of-warranty repairs.
