OVERLAND PARK, Kan. – The CARSTAR group of collision centers and Hertz Corporation have partnered to provide CARSTAR centers with the ability to offer its customers affordable Hertz rental cars to allow CARSTAR centers to give consumers going through the post-accident vehicle repair process a better customer experience.
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As of March 1, participating CARSTAR stores around the U.S. offer Hertz rental cars at their locations for CARSTAR customers. CARSTAR says it selected Hertz as the exclusive preferred rental car provider because of the enhanced service model Hertz offers CARSTAR franchisees.
Our goal is to deliver the best possible customer experience we can, and that means providing the service, customer care and resources needed to get folks back on the road quickly and easily," says Dick Cross, CEO of CARSTAR. "By offering premium car rental services through Hertz with on-site vehicles and an efficient rental process, we can continue to build upon our 97 percent average for customer satisfaction."
Hertz will provide rental cars on site at all participating CARSTAR facilities, allowing CARSTAR customers to drop off their car for repairs and have their rental car waiting for them. Serving the insurance replacement industry for almost 10 years, Hertz currently has 1,650 off airport locations that reach customers in the top 50 metropolitan areas and is a supplier to 185 of the largest 209 insurance companies.
Commenting on the partnership, Mark P. Frissora, Hertz chairman and chief executive officer, says, "Hertz has been aggressively expanding into the off airport and insurance replacement industries and by partnering with CARSTAR we're able to expand our reach into the replacement industry."
For more information, visit www.carstar.com.
