AAPEX has chosen Philip Austin, manager of technical training and development at Niterra North America, to speak at this year's AAPEX show. Speakers are chosen from a large pool of applicants, selecting the person who the judging panel deems is the most influential and sought-after professional in the automotive aftermarket. 

"Mastering the Three C's of Communication" will be the topic and is aimed for service professionals interested in improving their communication skills between the technician and customer. The seminar will cover mastering the science behind the "Condition, Cause, and Correction" method and provide attendees with insights on improving their shop's authorization count. 

It will be held Wednesday, Nov. 1 at 9:30 a.m.

Philips is an experienced and diverse automotive professional/educator who has received executive leadership and coaching certifications. 

"I'm excited for this opportunity to challenge, inspire, and encourage service professionals through education on improving communication productivity," said Philips.