Mike Haley started in the auto industry in 1985, working part-time for his father's friend at a four-bay Western Auto while also attending community college. He joined Pep Boys in 1987 as an assistant manager, soon became one of the youngest store managers in the chain, and was eventually promoted to District Operations Manager in the Washington and Northern Virginia market. He went on to serve as service and facility director for 23 service departments in the mid-Atlantic market. In 2005, he served as operations manager for CarMax Toyota, the second largest Toyota dealership in the country, where he was exposed to new technologies and processes for acquiring and retaining customers. Mike uses his decades of experience and certifications to help shop owners become successful both personally and professionally and is what Mike describes as his greatest reward. ATI's 34 full-time, certified coaches, including Mike, have helped ATI's members earn over $2 billion in return on their coaching investment since ATI was founded.