J.D. Power


United States

More Info on J.D. Power

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. 

Press Releases

According to J.D. Power, the class 8 market is performing as expected.
June auction volume returned to 'normal' levels after May's 'unusually' low performance, according to the report analysis.
The study, now in its 28th year, examines problems experienced during the past 12 months by original owners of 2014 model-year vehicles. Overall dependability is determined by...
Within the next six years, 99 percent of all new vehicles sold in the United States are to be equipped with automatic emergency braking (AEB), a technology for automobiles that...
Trust in automation technology is very much age dependent, as younger consumers have a notably higher level of confidence in the technology than their older counterparts, according...

Videos

Keep up with legislation issues affecting the automotive industry, why preventative maintenance is important, and new products available.

Resources

This report serves as J.D. Power Valuation Services’ annual assessment of alternative powertrain vehicles with a specific focus on used vehicle prices.
The businesses I've seen grow, adapt, and thrive are the ones that keep a focus on satisfying customers by listening to them, anticipate their needs and desires, and maintain ...

News

Over 80,000 owners of new 2023 model-year EVs reported being less satisfied with the advanced technology in their vehicles than those with ICE vehicles.
Disruptions caused by the pandemic contributed to vehicle problems reaching a record high in the 36-year history of this benchmark study.
J.D. Power to address the influence of technology in auto retail during expo on Nov. 21.
Drivers cite problems with phone, entertainment and navigation functions.

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Additional content from J.D. Power

Growing Gen-Yers use smart devices the most in purchasing decisions.
MyStar claims its personal assistance service safer than voice recognition navigation.
Satisfaction declines in 2012, according to owner survey.