Mitchell 1 Technician Community Continues to Evolve
If you’ve ever hit the wall when diagnosing a vehicle, you know the value of having a community of professional auto repair technicians close at hand to help get you on the correct path to a solution.
In an online community, you can type your question and with a click of your mouse instantly send it to an entire community of experienced technicians. Chances are good that you will receive answers and ideas within a few minutes that will help get you over the hump and back to fixing the vehicle.
For about 10 years, Mitchell 1 has offered an active community of professional techs as part of its repair information system. The community has evolved over the years and is now integrated inside the ProDemand® repair and diagnostic information software, giving techs streamlined access to collaborate on diagnostic and auto repair issues with their peers.
Community of Professional Techs
The Community is located in the SureTrack® diagnostic module in ProDemand. SureTrack combines diagnostic insights with repair timesavers, Real Fixes, common repair procedures for the selected vehicle, probable components to test and a waveform library. This information is available right alongside ProDemand’s comprehensive OEM information, so technicians don’t have to search multiple databases with multiple logins and subscriptions to find the data they need to complete the repair.
“Our SureTrack Community has helped technicians with diagnostics since it was introduced in 2012. Since then, we’ve seen it grow to over 20,000 active members, contributing answers and helping their peers with tricky vehicle issues,” said Gary Hixson, market manager for Mitchell 1 ProDemand. “The latest enhancement integrates the SureTrack community more tightly with our core product, ProDemand, giving technicians access to insights from community members along with the OEM and SureTrack information delivered in a single lookup.”
The new SureTrack community integration also offers an enhanced user profile that allows technicians to participate in the community as individual members, even if they access ProDemand through the auto repair shop where they work. The updated profile manager will not only provide additional security for the account, but also allows technicians to control all aspects of their personal information within the community.
Community Highlights
Ask the Expert — Techs with specialized professional skills, knowledge and experience can register as an “expert” and share their knowledge with other community members. Experts receive an alert when a question is posted related to their area of expertise so they can provide insights and answers. Members who ask questions validate the experts’ responses by rating their answers as “Best,” or “Good.” All members can indicate whether a “Best Answer” helped solved a similar problem they have faced in their shop. If it did, the answer is recorded as a “Fixed It.”
Leaderboard — The top community members are displayed in the leaderboard. Members are awarded points for answering questions as well as for how many “Best Answers” and “Good Answers” they have contributed. Those who gain the most points for the current time period are recognized at the top of the leaderboard.
Read more about SureTrack and the Community in the Mitchell 1 Shop Connection Blogs: http://mitchell1.com/shopconnection.