Reprogramming is software based, so it can be a more challenging sell to the customer. Glen Eaton, product manager, J2534 Products, Drew Technologies recommends these tips to serve as a resource for customers, and to assist with answering questions that might come up:

• Have the J2534 equipment on display in the truck
• Consider watching and showing how-to videos, available from NASTF.org
• Attend training classes and demonstrations at trade shows when available
• Contact a J2534 equipment supplier and request a representative provide a presentation/demonstration on-site