Before going in to each shop, Mac Tools distributor Stacey Bleile prepares himself by reviewing his printed “customer needs” list, to gather any orders that have come in for customers at the shop. He’ll also verify who owes him.
“When you get into these big places where there are 40 or 50 guys, sometimes you get bombarded, and you want to be organized or guys are getting on edge because you’re talking to someone else and they’re standing there waiting to make a payment,” says Bleile. “If you’re organized and efficient, you can tell they appreciate it.”
His usual approach involves getting a few customers on the truck at a time, so he can focus in on their needs before bringing other customers out.
