Independent distributor Scott Maroney, based in Largo, Florida, takes the time to get to know the supervisor at each of his stops. When he adds a new stop, the first thing Maroney does is talk with the individual in charge to let them know he will be stopping by and to give a heads up about the tool truck.
“When I go to a new store or there is a new manager, especially at dealerships, the first thing I do is go in and introduce myself to the service manager or the shop owner,” Maroney says. “I introduce myself and say, ‘Hey, this is what I’m doing. I just want to introduce myself and let you know I’m not going to take any of your guys’ time. I will try and get them in and out of the truck and back to work as fast as possible.’”
“I’ve had a couple service managers come up to me a month or two later and say, ‘You know, Scott, you’re the only tool guy that has ever introduced [himself].’”
Maroney will follow up with shop management on a regular basis to ensure he is meeting the shop needs as well. This helps him maintain his presence in the shop, and also allows him to take any potential shop orders.
