What separates a good leader from a great one? My guest today says it comes down to how well you communicate—and how deeply you understand the people you're leading.

Dr. Dana Ñkaña is a business strategist, trainer, and columnist for Aftermarket Business World who has spent decades helping aftermarket suppliers, manufacturers, and distributors build stronger leaders and healthier organizations.

Dr. Ñkaña breaks down what emotionally intelligent leadership actually looks like in practice, and why the ability to communicate with clarity and empathy isn't a soft skill—it's the skill that determines whether a leader succeeds or fails.