Volvo Trucks North America entered into a memorandum of understanding with Omnitracs, a global pioneer of fleet management, routing and predictive analytics solutions, to develop future fleet management services for customers. The agreement allows the leveraging of Volvo’s Remote Diagnostics telematics-based proactive diagnostic and repair planning system to offer solutions that help fleets run their businesses more effectively.
“Volvo’s integrated telematics capabilities are key to our industry-leading uptime services, but they also provide customers more options for powerful and cost-effective fleet management services,” said Conal Deedy, Volvo Trucks director of connected vehicle services. “This relationship with Omnitracs will advance our connected vehicle strategy by opening the door to another leading provider of services to help our customers run their businesses more efficiently.”
Fleet management services provide trucking operations with vital information on their assets and operation, such as vehicle location, vehicle and driver performance data, regulatory compliance and more, helping fleets control costs, improve customer service and increase safety.
“By joining forces, Volvo and Omnitracs can deliver even more customer value than what the two leaders in their fields can accomplish independently,” said Richard Glasmann, Omnitracs vice president of OEM strategy, sales and marketing. “The two companies make for great partners, as they share a passion for efficiency, productivity, safety and uptime.”
The hardware that enables third-party fleet management services also drives Remote Diagnostics, which Volvo made standard on all Volvo-powered vehicles in 2013. Using Volvo’s ASIST web-based service management platform, Remote Diagnostics identifies the necessary parts and provides repair instructions, even before the truck arrives for service, reducing diagnostic time by up to 70 percent and lowering repair time by more than 20 percent. The entire process is managed by Volvo’s Uptime Center, which consolidates under one roof the people and systems needed to monitor and respond to vehicle issues in real time, including 24/7 support through Volvo Action Service and ASIST experts.
Fleet management services offered by Volvo and Omnitracs would add to Volvo’s lineup of best-in-class providers of fleet management services and further Volvo’s strategy of providing customers options for providers that best suit their applications and capabilities.
Mack Trucks
Mack Trucks also announced that it has entered into a memorandum of understanding with Omnitracs, LLC to develop future service options for Mack Fleet Management Services. The additional options will expand Mack’s already robust fleet management offerings, and provide customers with more choices to boost safety and lower costs through improved operational performance.
Omnitracs, a leading provider of fleet management, routing and predictive analytics solutions for the transportation industry, enables customers to solve common fleet problems and achieve their business objectives through intuitive technologies. Details regarding Omnitracs’ specific service offerings through Mack Fleet Management Services have not yet been finalized.
“The relationship with Omnitracs will enable us to further expand the options available to our customers through Mack Fleet Management Services,” said David Pardue, Mack vice president of aftermarket business development. “With more options available, customers will be able to choose the fleet management solution that best meets their needs and improves their total cost of ownership.”
Launched in 2014, Mack Fleet Management Services connects Mack proprietary data with third-party intelligence solutions to help customers effectively and efficiently manage their operations. Mack’s integrated GuardDog Connect telematics solution serves as the enabling hardware for Mack Fleet Management Services and eliminates the need for aftermarket hardware purchases and installation costs. GuardDog Connect is standard on Mack Pinnacle, Granite, Titan by Mack and TerraPro concrete pumper models.
“Omnitracs is pleased to collaborate with Mack and offer our solutions through Mack Fleet Management Services,” said Richard Glasmann, Omnitracs vice president of OEM strategy, sales and marketing. “Together, we share a commitment to using technology to simplify the complex transportation industry through connected vehicle technologies.”In addition to its uses in fleet management, GuardDog Connect enables real-time diagnosis of issues, scheduling of repairs and confirmation that needed parts are in stock and ready to install, all while the truck is still on the job. Through Mack ASIST and the Mack OneCall customer support network, GuardDog Connect also offers proactive communication of decision-critical information to maximize customer uptime.
