Customer Relations

Joe Riscica's Auto Repairs
Shop Operations

How to keep and cultivate great customers

July 27, 2021
For any business owner in any industry, it should always be about the customer. For repair shops, understanding how to get and keep a customer is one of the primary lessons they...

Guest Blog: Building back trust in the auto repair industry

June 7, 2021
A 2021 survey has revealed that 31 percent of U.S. drivers have put off getting necessary car repairs due to anxiety and distrust around technicians. What can auto-service professionals...
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Shop Operations

Put your invoice to work

May 3, 2021
The invoice, with the cost of paper and ink, is already a current expense for your shop. So why not make it work for your shop?
Customer Relations

Your estimates aren’t as good as you think they are

April 1, 2021
Your estimates aren’t that good. And it’s not your fault. The estimate is one of the most important documents used in the collision repair industry, yet it hasn’t evolved much...
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Customer Relations

How shops can capitalize on social media to interact with customers

April 1, 2021
Interacting with customers through social media channels means making an instant, continued connection with them. You as a business owner are meeting them where they’re at and...
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Service Repair

Building customer trust

Jan. 21, 2021
Going digital with your shop is one way to build a level of greater trust with your customers. There are many options in the digital process that will make it easier for your ...
Nancy Friedman
Industry News

Hone your customer service skills

Dec. 11, 2020
How you interact with your customers is more important than ever and can set the stage for repeat visits or a one-time encounter.
Service Repair

The definitive guide to VOIP phone systems

Oct. 21, 2020
Those working in the auto market today face challenges; missing calls from customers and prospects shouldn’t be one of them. Learn about VoIP, its benefits and why it might make...
Service Repair

Increasing the average repair bill without losing customer trust

Aug. 18, 2020
In today's environment, it is more important than ever to charge appropriately for the work being performed in order to keep shops profitable.
Customer Relations

Boyd Opens New Repair Center in Georgia

Jan. 1, 2020
The former Lamar’s Main Street Collision Center in Douglasville is now a Gerber Collision & Glass shop.
Customer Relations

COATS Shop Contest kicks off

Hennessy Industries is launching the “Lights, Camera, COATS” contest.
Customer Relations

Keeping employees in the loop

Jan. 1, 2020
The simple solution to these problems is to engage your employees in your marketing efforts from the very beginning.
Service Repair

The Status Quo or is it Time to Expand

Jan. 1, 2020
An important consideration for many shop owners who survive those first five years is when or if we should look to expand.
Collision Repair

Collision quick response

Jan. 1, 2020
A QR code can be a valuable tool in your collision repair business.