Tool Review: Fluid RX Diagnostics Instant Lubricant Diagnostics 10-Spot Customer Presentation Chart

June 17, 2016
The reviewer found the chart to be a great selling tool for upselling necessary or additional fluid maintenance.

The Fluid Rx Diagnostics Instant Lubricant Diagnostics 10-Spot Customer Presentation Chart combines all 10 diagnostics charts, making it simple and convenient to test and evaluate virtually every year, make and model of vehicle that rolls into the service bays, according to the company. This chart features an overview on the benefits of proper fluid preventative maintenance and test result for brake, power steering and transmission fluids as well as crankcase and gear oils – all in one easy-to-understand display. This laminated analysis chart is designed for both countertop and in-vehicle presentations and shows results for all standard and most proprietary fluids including the newest formulas from GM, Ford, Chrysler, Nissan, Toyota, BMW, Mercedes-Benz, Audi and Volkswagen.

The review

Service writer and technician Brandon Kuchler recently tested the The Fluid Rx Diagnostics Instant Lubricant Diagnostics 10-Spot Customer Presentation Chart at his Grandview Heights, Ohio-based shop. After using it for some time, he found it be a great selling tool for upselling necessary or additional fluid maintenance.

According to the company, the chart features an overview on the benefits of proper fluid preventative maintenance and test results for brake, power steering and transmission fluids, as well as crankcase and gear oils – all in one display. Kuchler utilized the chart on almost every vehicle that came in the shop where the customer was present, and he says it gave the customers a great visual comparison.

The service writer and technician employed the forms most often for transmission fluid health and brake fluid comparisons, and he deemed the setup of the Fluid Rx Diagnostics chart to be “pretty easy.” All it took, he says, was placing a new card on the clipboards provided and entering customer information. 

“It was usually more work to get the fluid sample from the vehicle than it was to place it on the card for presentation,” states Kuchler. 

The chart also provided both English and Spanish-language versions of the information, which pleased Kuchler quite a bit. 

“If you have a bilingual shop or customers, it is nice to have,” he says. “The kit also had bilingual forms and clipboards sized for the forms, with sample straws to use for the fluids.”

While he appreciated the usefulness of the chart as a means for upselling, Kuchler says a bigger form for a regular clipboard with additional spaces for comparisons, especially for fluid samples, would be ideal.

“That way it would be easier to present a whole picture of the customer’s fluid’s condition at one time, instead of one or two at a time,” he adds.

All in all, the The Fluid RX Diagnostics Instant Lubricant Diagnostics 10-Spot Customer Presentation Chart left a favorable impression on Kuchler. He found it to be most effective when the customer was present, but the service writer and technician says he could also use the forms, take pictures of them and send them to his customers for review as well.

“It works as long as the customer is open to the suggestion of more work than they originally brought their vehicle in for,” he adds.

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