Q: How does a digital vehicle inspection (DVI) increase a shop's average repair order (ARO)?
A: There are multiple factors that increase your ARO, and a DVI is only one piece to the puzzle. It is also much more effective when executed correctly. A DVI with pictures, videos, and explanations sent to a customer’s mobile device provides a better understanding as to why repairs are needed, which creates a state of trust and facilitates sales. The sooner we can build trust with our customers, the more inclined they will be to approve repair recommendations on their vehicles.
Information provided by: Autoflow