The Midtronics EXP-1000 HD Heavy Duty Expandable Electrical Diagnostic Platform in use.
STEP ONE: If the vehicle is a regular fleet customer, make sure you are aware of any established maintenance details the customer requires such as engine oil, lube selections, wiring and cable checks, etc. Review any available service history. Has the truck reported problems before? This may hold some clues if there are new complaints & suggest a more detailed investigation.
STEP TWO: Do a complete visual inspection. Battery hold downs must be tight. Check to confirm that battery terminals are properly torqued and clean with anti-corrosion coating present. Battery cables should be well supported. Fix any problems before proceeding to test the electrical system.
STEP THREE: Make sure any discovered safety issues are clearly communicated and corrected prior to releasing the vehicle. Document all work performed and note any potential future service issues observed. Billing must be clear and have enough detail to satisfy the format your customer requires. Good written and verbal communication are keys to establishing long-term profitable customer relationships. Above all -- work safely.
