Integrity Auto Care Wins WIX Filters’ Driving Performance Award

A general-repair shop with eight bays, Integrity Auto Care is committed to fulfilling what its name implies. “Our name says it all as we provide honest, superior-quality repairs, plus convenience and value in a modern, upscale facility,” says Anderson, who formerly ran car dealerships before starting his own business.

By living up to its name on a daily basis, the team delivers a customers’ vehicle in a safe, properly maintained operating condition – and takes pride in being the best automotive shop around, he adds.

The shop offers services on all makes and models, and each comes with a satisfaction guarantee, and a 3-year/36,000-mile warranty.

Every time a customer brings their vehicle in for service, Integrity Auto Care techs perform a thorough courtesy inspection. “That way, we can alert customers of any condition that may need attention before it turns into a costly problem. That’s just part of the service we provide in an effort to maintain our customers’ vehicle in a safe-operating condition so that they and their loved ones will have dependable, worry-free driving,” says Anderson. “We follow strict processes and give the customer a health reading on their car, taking photos of the things that may be bad but, more importantly, also the things that are good, so they can make an educated purchasing decision about their vehicle.”

The shop also sets the customers’ next appointment on their way out, and follows up with them in 30 days regarding any safety items that were not handled on the prior visit.

In addition to the attention to detail on the service and repair front, Integrity Auto Care also ensures customer satisfaction from an appearance and amenities perspective. “Our friendly staff is ready to serve and waiting is a pleasure in our modern customer lounge which boasts free Wi-Fi, a 50-inch plasma television, computer nook, abundant ‘coffee house’ seating with complimentary coffee, tea and water, and a ‘kiddie corner,’” Anderson says.

Integrity Auto Care caters to its customers, targeting women, who wield great power in making purchasing decisions related to vehicle care, and also baby boomers. “In addition to the extra clean and luxurious waiting room with hardwood floors, there is a separate write-up area and the cleanest bathrooms in town,” continues Anderson. “We made our bathrooms like those found in luxury hotels, so that nobody would be afraid to use our facilities or wait in our beautiful lounge.”

The shop is also big on convenience, and going the extra mile for customers. Besides providing shuttle service for customers, the shop also offers pick-up and delivery of customers’ vehicles.

Integrity Auto Care is involved in the community and helps community members as much as possible, Anderson said. Oftentimes making donations to the homeless, Anderson also tries to find jobs for those who want to work. “We recently had our annual ‘Help the Hungry’ car show for the St. DePaul food pantry, and all proceeds were given to the pantry. We live in a great community and it is our way of giving back,” Anderson says.

When asked to list the factors necessary to operate a successful shop, Anderson said have great people; offer services that people really want; invest in continuing training for technicians, service writers and the owners; know and watch your numbers and KPIs and realize that you have to charge for what you do; and advertise on the Internet.

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