Fleet Service offerings expanded by Continental Tire

April 1, 2014
New web portal and emergency road services expanded with mechanical help for trucks.

Continental Tire the Americas has announced its new Conti360° Fleet Services portal to provide one-touch access to Continental products, services and reporting tools, plus the addition of mechanical services to its tire emergency road service programs.

“Today’s fleets are busier than ever,” says Alex Chmiel, the company’s director of marketing for truck tires. “While Continental has been offering national account pricing, emergency road services, truck tire performance monitoring and fleet tire education for some time, we’re now giving our customers a time-saving way to access all their Continental benefits at once and provide more transparency from our services.”

With a single login, Continental truck tire national account customers will be able to view on the Conti360° Web portal:

- Invoices, credits and sales history of Continental truck tire purchases.

- Online truck tire training modules and interactive learning courses from the Engage360 Training program for fleets.

- TrukFix emergency road service reporting, showing services by date and an analysis of wheel positions and average downtime.

- Truck tire performance reports from Continental’s ContiTrac2 fleet monitoring tool, which provides snapshots of the fleet’s tire usage, mileage performance, air pressure analysis, scrap pile analysis, warnings reporting and loss estimates due to improper maintenance conditions.

Web portal

The Conti360° Web portal is expected to launch this summer for Continental national account customers. Future functions of the portal will include online ordering of truck tires and ContiPressureCheck tire pressure monitoring systems; an online warranty reporting tool and a management system for ContiTread retreads.

Also available this summer will be in the addition of light mechanical and towing services for TrukFix for national accounts, Trukfix for Owner-Operator Independent Drivers Association (OOIDA) members and ContiFleet for small fleets and owner-operators. Chmiel says the seamless service will be available by calling the existing 24 hour hotline for these programs.

“With the addition of the Conti360° Web portal and the mechanical breakdown service from our emergency road service programs, truck fleets in North America can take confidence in Continental’s ability to act as their partner and help them analyze their tire and service needs with complete transparency,” he notes.

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