Kenworth Truck Company achieved the highest customer satisfaction ranking among truck owners in the Heavy Duty Dealer Service Segment, according to the J.D. Power and Associates 2012 Heavy Duty Truck Customer Satisfaction Study(SM).
"The constant commitment by Kenworth and the strong Kenworth dealer network to achieve superior customer satisfaction is supported by major investments in The World's Best product line and outstanding dealer facilities," said Gary Moore, Kenworth general manager and PACCAR vice president. "The prestigious J.D. Power and Associates 2012 Heavy Duty Service Award represents our dedication and efforts to provide the high quality service that customers deserve from Kenworth and our dealers."
The annual study ranks customer satisfaction by evaluating manufacturer performance. This year's study results are based on interviews with primary maintainers of one-year-old (model year) Class 8 trucks and include the 2010 EPA certified engines for the first time. Kenworth was well-ranked in the study's key service categories, which include Dealer Facility, Service Quality, Service Delivery, Service Initiation, and Service Advisor.
Kenworth has now received the Heavy Duty Dealer Service award for two years in a row and three times in the past four years (2009, 2011, 2012). Overall, Kenworth has received 18 J.D. Power and Associates Heavy Duty customer satisfaction awards since the heavy duty awards began in 2003.
