Tekmetric announces Tekmetric Marketing add-on for customer engagement

Tekmetric Marketing is a new add-on that integrates with the Tekmetric platform, enabling auto repair shops to automate customer engagement through online booking, reminders, campaigns, and reviews.

Related To:

Tekmetric

Oct. 2, 2025

3 min read

Tekmetric announced the release of Tekmetric Marketing, an add-on for the Tekmetric platform that enables shop owners to engage and retain customers automatically directly within their management system.

The feature offers online booking, automated reminders, campaigns, and post-visit follow-ups and reviews. With Tekmetric Marketing, professionals can engage with their customers before, during, and after each visit to drive repeat business, increase retention and boost the average repair order.

A survey of nearly 1,200 car owners was commissioned by Tekmetric and revealed several key facts: most car owners plan to repair rather than replace their vehicle if faced with a major repair; over two-thirds of owners haven't followed up on a repair recommendation and said automated reminders would be valuable; and 75 percent of car owners say that reviews and web presence directly influenced their choice in shop, especially with shops that offer online booking.

According to the company, Tekmetric Marketing is built with three core use cases:

Proactively market the shop with online booking, automated reminders and follow-ups, campaigns, websites, and reviews.
Centralize all communications by allowing users to send texts, reminders, promotions, and review requests through Tekmetric.
Keep the shop and its marketing in sync by offering one login for managing bookings, check-ins, and follow-ups tied directly to repair orders and payments.

The feature is available as an add-on to Tekmetric with a demo available.

What people are saying

Sunil Patel, founder and CEO of Tekmetric, said, "Tekmetric Marketing makes it simple for shops to engage customers and drive real results without requiring a marketing degree to operate. It goes beyond convenience to help owners build relationships that last, turning every visit into the next one and fueling long-term growth. It’s the next step in our vision to create a true all-in-one auto repair platform for single- and multi-shop owners."

Ryan Froats, owner of Yorktown Tire Auto Care, said, “We’ve been at full capacity for more than two months, with dealership-level volume. Tekmetric Marketing makes it easy for customers to find us online, read our reviews and book an appointment. From an operational standpoint, having everything on one platform streamlines my workflow and allows me to spend more time with my customers.”