Asking the right questions means helping your customers find the right scan tool for their shop.
In order to make the sale, you have to know what your customer is looking for in a scan tool. That means asking questions. Autel’s national sale manager - strategic accounts, Chad Schnitz offers a list of potential questions to ask customers so you can help them find the right scan tool.
What vehicles do you work on?
Do you currently do J-2534 programming?
Do you want to do J-2534 programming?
Do you have a TPMS tool?
Do you have the need to program keys?
What is your budget?
Asking the right questions means helping your customers find the right tool for their shop while saving them from overpaying for features they potentially wouldn’t have used.
