As a guy who’d owned sports cars and loves getting under the hood, Toronto-area Mac Tools distributor Chris Turner wasn’t sure if his passion would translate to a successful career.
“I wasn’t in the automotive business; I’d been in management positions all my life.” Turner says he wasn’t sure he’d be able to tell shop owners what they need.
“I’d say, ‘You know what, I’m not sure what you’re looking for, but I’m going to write this information down; I will research it for you and I will get the tool you need.’” It’s an approach that has served him well. Now Turner says it’s amazing what he’s learned in three years. He often has good recommendations for clients, or he simply listens to what a customer has in mind.
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