Using Real-World Information Throughout the Diagnostic Process
Gary Hixson, Senior Market Manager for Mitchell 1 ProDemand
If you’re not already using real-world information in your automotive diagnostic process, you might be missing some great ways to increase accuracy and efficiency in your auto repair process. Here are some ways that real-world information can increase efficiency as well as give you more confidence when building your diagnostic strategy.
1.) Verify the symptom or complaint (including understanding and replicating the problem) – Real-world information, such as the Top 10 list in ProDemand, can help to identify common problems in the vehicle.
2.) Analyze symptoms – Create your strategy for how to diagnose the symptom/code. Real-world information includes Common Repair Procedures charts and a list of Most Probable Components to help you prioritize your diagnosis.
3.) Isolate the fault through testing – While you are executing your diagnostic plan, real-world information will include Real Fixes as a reference to help your diagnosis and Component Test Information to aid you in preforming tests.
4.) Correct the Problem – After you’ve identified the component at fault, you can switch back to ProDemand’s OEM information to replace that failed component.
5.) Check for Proper Operation – You always want to finish your diagnostic work by verifying that you’ve solved the customer’s problem.
Using a real-world information source like SureTrack, is a great way to reduce diagnostic time and boost your confidence when building and carrying out a diagnostic strategy.
Related posts can be seen here:
Five ways to use SureTrack Component Test Information
Five ways to put SureTrack Probable Components to Work for You
Five Tips to make SureTrack Real Fixes Work for You