“We call it VOD — voice of the distributor,” Williams explained. “We start here, and then we also poll the broader community, both technicians as well as distributors, to make sure that we've gotten it right.”
A hands-on experience
The expo brought back its “Power Alley” from last year’s show, which combines vendors and Matco’s product managers all in one area, giving distributors a more hands-on experience with the tools.
“By working closely together, we bring both broad knowledge and deep expertise to the conversation," Williams said. "It creates a strong connection between Matco and our vendor partners and helps ensure clear, well-rounded communication. Ultimately, it means our distributors know they have a team working together to support them with comprehensive and reliable information.”
Continuing the hands-on approach, this year, for the first time, Matco invited people in the Maryland/Virginia/D.C. areas interested in becoming distributors to visit the show floor on Monday night. Not only does this give potential recruits a look at the Matco portfolio, but it also gives them a peek into the special events Matco holds for its franchisees.
Matco in Motion