Most of the shops on Ed and Maria Lee's route in Spokane, Washington, are dealerships or mom-and-pop shops. No matter what kind of shops you visit, in this industry, time is money, and getting customers taken care of on time can have a huge impact. To keep things easy for themselves and the customers, the Lees started pricing out all their inventory.
“[It] allows for customers to know what the prices are right off the bat,” says Maria. “They’re not waiting for us if we’re working with other customers, and we’re not having to look up pricing all day long.”
Since their truck is heavily loaded — a compliment paid to them by both technicians and Mac Tools representatives alike — they keep everything organized by category. Cooling systems, hand tools, and more all have their designated place on the truck. The body shops they service have a full body tool section separate from the rest of their products. The only area that sees regular change is a shelf in the front of the truck that houses featured and promotional products.
“We’re not necessarily changing the entire layout of the truck every month,” says Maria. “Then it’s easier for guys to know where they can find what they’re looking for.”
