Sales Tip: Know what you can control

Attitude is everything is not just a cliche, it's a fact. Do your customers know that, no matter what, you're going to show up with an upbeat, positive attitude every week? It's possible your customer is already dealing with a frustration before you pulled in. The last thing they want to deal with is a tool dealer with a negative, down-and-out attitude. My customers always knew my answer to “How are you doing?” was going to be, “Close to perfect!” I've often had people tell me, “I wish I could say that.” I'll always explain that you can. Your attitude is one of the few things you can control.