Sales Tip: Be friendly

July 11, 2023
Two of the most important things to work on when selling tools is your attitude and people skills. Try to be friendly, laidback, and personable when interacting with your customers. People are more likely to be engaged when they don't feel pressured.

After five years, Bryce Hinton, a Mac Tools distributor, has built reputable relationships with his customers to where he doesn’t even need to step foot into shops anymore. When he pulls up, the technicians come out to him.

Hinton wouldn’t describe himself as being pushy. He’s more of a laid back, likable kind of guy.

“I just try to be as friendly as I can,” he says.

Sponsored Recommendations

Garage Tip: The Value of System Solutions

Learn why inspecting related parts when repairing your vehicle can save you time and money. Avoid future failures and ensure satisfaction! Click to watch now.

Access the Best Learning Resource for Professional Mechanics

Get hands-on tips, updated repair instructions, mounting videos, failure diagnosis, and best practices for professional mechanics. Click to access essential technical info to ...

From the Basics to Innovations - Transmission Technical Training Videos

Explore Schaeffler's portfolio of transmission technical trainings for the LuK brand. Tailored for all skill levels, our modules cover basics to innovations. Click to learn more...

Clutch Release Problems - Diagnosis & Failure Analysis

Explore common clutch release problems and their causes, from hydraulic issues to mechanical faults. Understand diagnostics and solutions for optimal clutch performance.

Voice Your Opinion!

To join the conversation, and become an exclusive member of Vehicle Service Pros, create an account today!