When it comes to tips for new mobile tool dealers who are just starting out, Cornwell Quality Tools mobile tool distributor Mike West stresses the importance of being consistent.
“Be there at the same time, same day of the week and take care of their needs,” he says.
He also says it’s important to listen to the customer and make sure you have the right inventory on your truck for them. When he was starting out, West was serving body shops, but he didn’t have that background, so he made sure to act fast if he needed certain item on the truck.
“If they wanted something I didn’t have, I would get one for them and one for the truck, that way I would be ready for next time,” he explains. “Listen to your customer, find out what they’re working on and what they need.”
Learn how electronic parking brake actuators have replaced manual systems and now play a key role in advanced safety features like automatic emergency braking. This WIYB Training...
Not all fuel injectors are created equal. In this WIYB Training Series, we compare Standard® Fuel Injectors against OE, low-cost imports. See why precision engineering and rigorous...
Carrying active OEM subscriptions for all manufacturers is not possible for many shops. However, access to this software is required for certain modern vehicles and repairs, and...
Learn how to properly lubricate your AIRCAT air tools to keep them running at peak performance. Discover essential daily maintenance and storage techniques, along with the right...
Voice Your Opinion!
To join the conversation, and become an exclusive member of Vehicle Service Pros, create an account today!
