When it comes to tips for new mobile tool dealers who are just starting out, Cornwell Quality Tools mobile tool distributor Mike West stresses the importance of being consistent.
“Be there at the same time, same day of the week and take care of their needs,” he says.
He also says it’s important to listen to the customer and make sure you have the right inventory on your truck for them. When he was starting out, West was serving body shops, but he didn’t have that background, so he made sure to act fast if he needed certain item on the truck.
“If they wanted something I didn’t have, I would get one for them and one for the truck, that way I would be ready for next time,” he explains. “Listen to your customer, find out what they’re working on and what they need.”
