Sales Tip: Include product benefits in your demonstration

Nov. 20, 2020
As you develop your demonstrations, be sure to include the product benefits that make your product better, faster, safer, or more heavy duty than the competition.

Demonstrations are the key to moving a technician up to your product’s price point. As you develop your demonstrations, be sure to include the product benefits that make your product better, faster, safer, or more heavy duty than the competition. Customers need to be told and shown what makes your product better than the competition so they can justify purchasing your product at the price you’ve set.

Here’s an example. You go into your grocer on the way home to get some spaghetti sauce. There are four products available, each at different price points. The bargain brand is $2.99, the store brand is $3.99, the national brand is $4.99, and a brand you’ve never heard of is $6.50. Which will you purchase? Since your spouse didn’t tell you what brand to get, you’ll probably pick a popular national brand unless that $6.50 spaghetti sauce catches your attention.

You notice that it’s in a cool-looking jar, so you pick it up and begin to read the label.

Feature: Salt

Advantage: Low in sodium

Benefit: It’s healthy

Feature: Sugar

Advantage: Low in sugar

Benefit: That’s healthy too

Feature: Made at the farm with tomatoes picked the day they’re processed

Advantage: Fresh tomatoes you think to yourself: “I like fresh tomatoes”

Benefit: Farm fresh taste

Feature: Made with spices imported from Old World Italy

Advantage: Where spaghetti was invented

Benefit: Tastes "perfecto"

Result: Sold!

About the Author

Alan Sipe | President, Toolbox Sales and Consulting

Alan W. Sipe has spent the last 42 years in the basic hand tool industry including positions as President of KNIPEX Tools North America, Sr. VP Sales and Marketing at Klein Tools, Manager Special Markets at Stanley Tools and sales management at toolbox manufacturer Waterloo Industries. Currently Sipe is the owner of Toolbox Sales and Consulting specializing in sales strategy, structure, development and training. Sipe can be reached at [email protected] or 847-910-1063. Connect with Sipe on LinkedIn.

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