Perhaps the worst thing you can do is walk in a shop and bring up politics. Especially now with an election looming one contradictory statement and you’ve now aggravated your customer so much that not only do they not buy from you today, but they may never buy from you again.
Here’s an example of a no-win situation. You’re speaking with a technician in bay 1 and agreeing that those so-and-so democrats are ruining the country and they should all move awayto another country. However in bay 2 is the staunchest democrat in the building. In agreeing with bay 1 you have alienated bay 2. Keep your opinions on touchy subjects like politics and religion in your head, not your mouth. If the customer brings up a subject you find touchy, say something like.
- “I really don’t follow politics much” and then change the subject.
