Sales Tip: Give yourself a pep talk

Oct. 4, 2017
Salt Lake City, Utah Mac Tools Distributor J.D. Whittington knows an upbeat outlook can be infectious.

Salt Lake City, Utah Mac Tools Distributor J.D. Whittington's business approach revolves around two items: be positive and work hard. 
"Youv'e got to self-prep," he says. "You've got to get up and say, 'It's going to be a good day today,' Then spread it to your shops. You can be infectious, I don't care what anybody says." 

Whittington puts in about 11 hours each day on the road -- sometimes more if he is stopping by shops with techs on second shift. Even at his last stop of the day Whittington is still enthusiastic and joking with customers as they enter the truck.

Sponsored Recommendations

Learn how electronic parking brake actuators have replaced manual systems and now play a key role in advanced safety features like automatic emergency braking. This WIYB Training...
Not all fuel injectors are created equal. In this WIYB Training Series, we compare Standard® Fuel Injectors against OE, low-cost imports. See why precision engineering and rigorous...
Carrying active OEM subscriptions for all manufacturers is not possible for many shops. However, access to this software is required for certain modern vehicles and repairs, and...
Enhance your collision repair workflow with Autel’s IA900, a process-driven solution integrating precision alignment, bi-directional diagnostics, and ADAS calibration. Designed...

Voice Your Opinion!

To join the conversation, and become an exclusive member of Vehicle Service Pros, create an account today!