New Orleans-based Cornwell dealer Nick Hebert states that staying knowledgeable about the tools his customers require to do their jobs efficiently and effectively has been critical to maintaining his bottom line.
“The biggest challenge for me was getting into scan tools,” he says. “I was so used to using dealer-only certified diagnostic equipment and not used to what everyone else was using. I’ve had to learn the companies and figure out how to operate the tools to be able to show the customer and possibly make a sale.”
