Sales Tip: Building a customer base

July 27, 2016
To build a customer base, Donald Heath says it’s important to get in front of the customer.

To build a customer base, it’s important to get in front of the customer. Donald Heath, and independent distributor employed by multi-route business Goliath Tools & Equipment, makes it a point to go into every shop, and to speak to as many technicians as possible.

While Heath has a more established route with customers who come out to the truck when he arrives, he will still do this to acknowledge all current and potential customers.

“My thing is, you can’t get a customer if you’re not willing to go talk to him. Go say something to him. Majority of the guys, they’re not going to come out to the truck if you’re not going to say anything to them. I go out and go into the shops and talk to the people,” says Heath.

Sponsored Recommendations

Gain expert insight into today’s evaporative emission systems and why OE-matched EVAP components are crucial for performance and compliance. See how Standard® delivers precision...
There is a difference in gas fuel injectors. Learn why Under the Hood’s Russ Evans uses Standard Fuel Injectors on his customer’s vehicles.
Just following a few simple tips can improve your pneumatic tool's performance and provide years of safe, maintenance-free service. Dive in to see what you could apply to your...
Hear what senior autotechs have to say about the AIRCAT Nitrocat 1056-XL compact impact wrench. They’ll provide their reviews on tools they own and have been using every day on...

Voice Your Opinion!

To join the conversation, and become an exclusive member of Vehicle Service Pros, create an account today!