When it comes to pneumatic tools, independent distributor Noah Hammond is eager to stock any line a customer asks for, but he prefers to sell Ingersoll Rand.
“Ingersoll I stock because I’m familiar with their tools,” he says. “I can rebuild some of (the tools) on the truck. If a guy has a problem, I don’t have to try and send it to somebody. I can usually fix it myself. Or I can get the parts, and they (the customer) can do it.”
For cordless tools, Hammond likes to sell Milwaukee, particularly because of the company’s warranty process. For diagnostic tools, Hammond enjoys working with Launch Tech USA because of their customer service, and the company’s willingness to work with Hammond’s customers.
Hammond also sees opportunity in expanding his business, via Medco, by selling more consumables. He currently stocks and sells items such as oil drain plugs, shore bits, drill bits and glass cleaners, which Hammond says customers usually buy at auto parts stores.
“Of all the other tool guys, nobody else sells them. I triple my money with this stuff.”
