Sales tip: Use software to manage and make future sales

Jan. 3, 2014
Customer tracking software can make it easy to sell upgrades to customers and keep up with receivables.

The Mac Tools mobile operating system software makes it easy for Wayne Kolvoord to keep track of his collections and receivables. His wife, Elaine, updates his collections and receivables daily, allowing him to know what is outstanding. "If you don’t stay on top of (receivables), it’ll kill you," he says.

The Mac Tools software also includes schematics of tools that he can print out and show customers. This way, if a tool needs a certain component, the customer can order that component instead of sending the tool for repair or buying a new tool.

The software also makes it easy for Kolvoord to know who bought what item in the past. When tool manufacturers introduce add-ons such as a hook for a flashlight, he knows who to approach.

Have a sales strategy or helpful hint you'd like to share? Send your "30-second sales seminar" to [email protected], and see your suggestion featured here!

Sponsored Recommendations

Learn how electronic parking brake actuators have replaced manual systems and now play a key role in advanced safety features like automatic emergency braking. This WIYB Training...
Not all fuel injectors are created equal. In this WIYB Training Series, we compare Standard® Fuel Injectors against OE, low-cost imports. See why precision engineering and rigorous...
Carrying active OEM subscriptions for all manufacturers is not possible for many shops. However, access to this software is required for certain modern vehicles and repairs, and...
Learn how to properly lubricate your AIRCAT air tools to keep them running at peak performance. Discover essential daily maintenance and storage techniques, along with the right...

Voice Your Opinion!

To join the conversation, and become an exclusive member of Vehicle Service Pros, create an account today!