Jim Dykstra is the owner of Dykstra's Auto Service, in Hudsonville, Mich.
What is the biggest technology challenge you are facing today?
Technology always seems to pose quite a challenge in the aftermarket, but having the correct technical data and repair data at our fingertips is maybe our biggest challenge now.
I think that the data is out there, it is just a matter of being able to drill down and get the correct data as quickly as possible for our technicians to utilize.
Another concern is that some of the training that is coming up with these newer models and with hybrids will be difficult. That is going to be a technical hurdle that we will have to address as an aftermarket.
Telematics also offers a training challenge, although I think it has slowed down as new car sales have slowed.
With technology moving the way it is, there might be some doors that open to help the industry better communicate. We should leverage technology and use that as our communication outlet to keep things in check and everyone on the same page.
