NPD: Aftermarket DIYers use multiple retailers based on employee knowledge, inventory

Jan. 1, 2020
Automotive do-it-yourself (DIY) consumers appear to spread the wealth around to multiple retailers when it comes to maintaining, accessorizing, repairing, and cleaning their vehicles, according to The NPD Group.
Automotive do-it-yourself (DIY) consumers appear to spread the wealth around to multiple retailers when it comes to maintaining, accessorizing, repairing, and cleaning their vehicles, according to The NPD Group, a leading market research company. Recent NPD automotive aftermarket research finds that only 37 percent of consumers rely on the same retailer for all of their automotive product needs, almost half of DIY consumers shop at two or three different retailers, and 14 percent shop at many retailers.

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In addition to retailer loyalty, the NPD aftermarket research report, which examines shopping behaviors and attitudes of automotive products shoppers across the retail landscape, identifies the attributes that are most important to consumers when choosing where to shop.  The top four attributes that DIY consumers said were “very important” to them are, in rank order, knowledgeable workers, items in stock, value for the money, and quality, according to a recent aftermarket retail study, which covers 18 attributes that are important to consumers’ shopping experience and enumerates the differences by retailer type. 

“While the four attributes listed above ranked highest in overall importance, individual retailers should leverage the attributes relevant to their particular consumers and craft distinct offerings to help them stand out in the marketplace,” says David Portalatin, NPD’s aftermarket industry analyst. “Retailers, working with their supplier partners, who deliver on these important attributes will have a compelling offer that is sure to drive consumer traffic.”

About The NPD Group, Inc.
The NPD Group is the leading provider of reliable and comprehensive consumer and retail information for a wide range of industries. Today, more than 2,000 manufacturers, retailers, and service companies rely on NPD to help them drive critical business decisions at the global, national, and local market levels. NPD helps our clients to identify new business opportunities and guide product development, marketing, sales, merchandising, and other functions. Information is available for the following industry sectors: automotive, beauty, entertainment, fashion, food, home and office, sports, technology, toys, video games, and wireless. For more information, contact us, visit http://www.npd.com/, or follow us on Twitter at https://twitter.com/npdgroup.

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