Advance Auto Parts moves commercial credit program in-house
Advance Auto Parts, a leading automotive aftermarket retailer and provider to commercial garages of parts, accessories, batteries and maintenance items, is excited to announce the implementation of a Financial Services Commercial Customer Care Center to its operation and corporate headquarters located in Roanoke, Va. The new venture – supported by an initial investment of over $100 million, including approximately $90 million in accounts receivable and $8 million in information technology systems – now manages the entire commercial customer credit experience including commercial customer master data setup, billing, accounts receivable and collections.
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As Advance continues to focus on the growth of the commercial business and emphasize customer service, the Company determined an improved credit solution was needed. Advance worked towards implementation of a solution that would provide benefit to all commercial customers. Bringing commercial credit in-house allows Advance to better serve their customers’ individual needs, which range in size from large national chains to regional and local garages.
“The driving force behind bringing the commercial credit program in-house is to provide our customers with an increased level of value and service,” says William Corey, Director, Financial Services. “Additionally, the program has created new job opportunities – 75 over the next three years – and helps foster the growth in the local Roanoke economy, a community we have been proud to be a part of for over 80 years.”
Converting current garages’ credit programs is an instrumental part in the roll out of the new commercial credit program. Moving forward, all new customers will receive a dedicated representative on the commercial credit team.
Advance Auto Parts carries over 377,000 foreign and domestic parts from a full range of quality brands including Wagner®, ThermoQuiet®, MOOG®, Monroe®, ToughOne® and BWD®/Intermotor™. Visit www.advancepro2pro.com to learn more.
About Advance Auto Parts
Headquartered in Roanoke, Virginia, Advance Auto Parts, Inc., a leading automotive aftermarket retailer of parts, accessories, batteries and maintenance items in the United States, serves both the do-it-yourself and professional installer markets. As of July 14, 2012, the Company operated 3,692 stores in 39 states, Puerto Rico and the Virgin Islands. Additional information, employment opportunities, customer services and online shopping for parts and accessories can be found on the Company’s website, www.AdvanceAutoParts.com.
